Excellent & comfortable room, a private safe, coffee and tea making facilities, and a writing table in there. Great service overall. Great, informative staff towards all guests.

Superb overall experience. Fairly clean and wonderful hotel, particularly good and stunning location to Luzerne train station. Excellent staff throughout. Location close to the boardwalk and walking distance to the city, Ireland & Switzerland and Lake Lucerne.

The suite at Mandarin Oriental Palace in Luzern was excellent and a highlight of our stay. The staff were incredibly helpful and responsive, providing us with great assistance. The location was unbeatable, just a short distance from Switzerland and Lucerne. We also had a wonderful dining experience with drinks at the nearby Montana Beach Club.

We were pleasantly surprised with an upgrade to a lovely junior suite with a view, and it was a nice touch to have a shower and robes in the bathroom, plus the hotel's convenient location close to the Lake Side Promenade.

This hotel is situated right on the lake, providing breathtaking views. The rooms are comfortable and clean, with exceptional service from the staff. The location is also convenient, being just a short walk from the train station. Guests can enjoy a delicious breakfast in the morning, and the facilities, such as the spa, are top-notch.

One thing to note is that the room rates can be quite high.

Excellent location on the lake. Friendly and helpful staff. Acceptable room size. Spectacular views of the mountains and lake. Delicious buffet breakfast. Excellent room facilities. Welcoming and attentive staff. Refreshing change in service.

Everything great.

The service at Mandarin Oriental was exceptional! We were welcomed with a bowl of fruit and nuts, and even received nightly chocolates with lovely notes. The buffet breakfast had a wide selection, from croissants to cereal. The views of the mountains and lake were spectacular, and the location was convenient. I highly recommend this hotel.

The breakfast here is better than average, and there are lots of tasty options to choose from 🍳.

The breakfast buffet had a wide selection of food from croissants to cereal. The double room with lake view had excellent facilities and a lovely fruit and nut bowl upon arrival. The location had spectacular views of the mountains and lake, just a short walk from town. The staff were extremely friendly and helpful.

our stay at the hotel was exceptional. the staff were welcoming and went out of their way to make us comfortable. the hotel itself was clean and luxurious, and the attention to detail was impressive. we especially enjoyed the stunning views of the lake from our room and the delicious buffet breakfast.

Great location by the lake with stunning views. The staff was friendly and attentive, making us feel welcome and taken care of during our romantic escape. The breakfast buffet had multiple options and the service was excellent. Additionally, we appreciated the complimentary bottle of champagne and the fruit basket in the room upon arrival.

The decor felt a bit outdated, in need of some modernization. The room service meals were not up to par with the high prices charged.

Exceptional experience, clean and luxurious hotel, polite hotel staff, attention to small details, complementary upgrade, professional spa team.

All good.

We had an amazing stay at the hotel. The location, right on the lake, provided us with stunning views of the water and mountains. The cleanliness of the hotel was impeccable, and the staff made us feel like we were the only guests there. The breakfast had a wide variety of options and the staff were friendly and accommodating.

Nothing that we didn't like.

This hotel exceeded my expectations with its luxurious amenities. the double room with mountain view was stunning and spacious, with a comfortable bed and an elegant decoration. the exceptional service was highlighted with a warm welcome by the staff and personalized touches, such as a bowl of fruit and handwritten notes. the bar/lounge area was perfect for relaxing with a wide selection of expertly mixed drinks. the highlight was the amazing Spa and wellness center, which provided a sauna, steam room, and private facilities, including a sun terrace, that offered amazing views of the surrounding area.

The only negative experience I had was with the breakfast buffet, which was not up to the standards of the rest of the hotel. Although the selection was varied, the food was not as high quality as expected and could have been improved.

The hotel is ideally located right on the boardwalk, offering breathtaking views of the lake. This allows for easy access to leisurely strolls and beautiful sunsets. The rooms are clean and comfortable, with spacious bathrooms that provide a sense of luxury. The friendly and helpful staff go above and beyond to ensure a memorable stay. Additionally, the complimentary breakfast offers a wide variety of delicious options to start the day off right.

The room rates may be on the higher side, which can be a drawback for budget-conscious travelers.